The City of East Palo Alto is now in Tier 2 of the California Water Conservation Emergency Regulations. Find out more about this here.
Office closed until further notice due to COVID-19. Payments can continue to be made online, over the phone or by mail.

Understanding Your Bill

We want to offer all the tools necessary for you to understand your water bill including:


-where to mail payment, find the remittance address at the top of the bill
-compare usage month to month using the comparison graph
-breakdown of current and previous charges, see sections A and B
-billing period dates, see section D


Please see the sample below:
Spotlight: We have launched a customer satisfaction survey, click here!
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