The City of East Palo Alto is now in Tier 2 of the California Water Conservation Emergency Regulations. Find out more about this here.
Office closed until further notice due to COVID-19. Payments can continue to be made online, over the phone or by mail.
Operated by Veolia

  • 2415 University Ave., East Palo Alto
    General: (650) 322-2083, Mon-Fri 7:30-3:30
    After Hours Emergencies: (650) 304-4432

Operated by Veolia
Customer Satisfaction Survey

Understanding Your Bill

We want to offer all the tools necessary for you to understand your water bill including:


-where to mail payment, find the remittance address at the top of the bill
-compare usage month to month using the comparison graph
-breakdown of current and previous charges, see sections A and B
-billing period dates, see section D


Please see the sample below:
Spotlight: We have launched a customer satisfaction survey, click here!
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All contents © 2023 East Palo Alto Water.

Operated by Veolia