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We greatly apologize for the inconvenience. Currently all of our portable meters have been rented out and we do not have any available at this time.

If you have any questions please do not hesitate to contact us.

Meter Replacement Project

Meter Replacement Project Schedule by Location

Please locate the route your home is in on this map and compare it to the estimated replacement schedule below to have an idea of when we will be replacing meters in your area

Meter Replacement Project Information and FAQs

The meter replacement project is scheduled to begin on July 1, 2022.

On every bill for the last few years, account holders have been funding this project and because of that, the City has purchased over 2700 Neptune RF meters needed to ensure every meter in East Palo Alto is providing accurate consumption.

These meters use RF (Radio Frequency) technology. This allows water meter collection of consumption data to be read without having to manually read the dial on the water meter. This technology has been used for well over 20 years and has proven to be accurate and allows substantial time savings.

What does that mean for me and our community?

This means that your account consumption data will be more accurate, read faster and allow for better data to help understand water use and conservation opportunities.

You can read more about Neptune water meters and the model of water meters that will be installed in East Palo Alto, CA.

T-10 Water Meter

E-CODER Register

What’s next?

Veolia Water will begin to notify our customers of our intentions to visit each meter location, prepare for meter replacement and installation.

Notifications will include messages on water bills, direct mailers, phone calls and door hangers.

These notifications will specifically ask you to make sure the area around your water meter box is clear from debris on a specific date or date range. Please ensure this is completed.

We take every precaution necessary to give proper notification and to perform this service in a timely and professional manner. Veolia is not responsible for residential plumbing issues.

How do you install the new water meter?

In order to replace your water meter, Veolia operators will turn the water off to your home, remove the old water meter and replace with a new water meter.

How long will my water be off?

This process should not take more than 15 to 30 minutes to complete. However, unforeseen issues may arise. Our operators will work as quickly and efficiently as possible.

That’s it!

Once the meter is installed, there is nothing more to do. Your billing will remain the same with nothing further to worry about.

Questions or concerns?

Contact customer service at (650) 322-2083 or

Please keep checking this page for the most updated information regarding this project or give us a call at (650) 322-2083 with any questions.

To read the project announcement that has been mailed to customers please click here
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Operated by Veolia