Starting on October 1st, 2021 all customers will receive bills on a monthly basis. Read more about this change here.
Office closed until further notice due to COVID-19. Payments can continue to be made online, over the phone or by mail.
Operated by Veolia
  • Second Floor, 2415 University Ave., East Palo Alto
    General: (650) 322-2083, Mon-Fri 7:30-3:30
    Emergencies: (650) 304-4432, 24/7

Operated by Veolia

Notice to Residents: Move to Monthly Billing

Notice to Residents: Move to Monthly Billing

August 10, 2021

All customers will receive bills on a monthly basis starting on October 1st, 2021.
Please review the notice to customers and the monthly billing FAQs for more information.


We will be holding open forum question and answer sessions regarding monthly billing on the following dates:
August 27th, 2021 at 1 pm
September 3rd, 2021 at 7:30 pm
We welcome you to participate and are excited to announce this important update!
If you cannot participate in one of these sessions and still have questions that weren’t addressed by the notice to customers and the monthly billing FAQs please contact us.

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Operated by Veolia