Notice to Residents: Move to Monthly Billing | EPA Water

The City of East Palo Alto is now in Tier 2 of the California Water Conservation Emergency Regulations. Find out more about this here.

Office closed until further notice due to COVID-19. Payments can continue to be made online, over the phone or by mail.

2415 University Ave., East Palo Alto
General: (650) 322-2083, Mon-Fri 7:30-3:30
After Hours Emergencies: (650) 304-4432

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Notice to Residents: Move to Monthly Billing

Notice to Residents: Move to Monthly Billing

August 10, 2021

All customers will receive bills on a monthly basis starting on October 1st, 2021.

Please review the notice to customers and the monthly billing FAQs for more information.

We will be holding open forum question and answer sessions regarding monthly billing on the following dates:

August 27th, 2021 at 1 pm

Please access the August forum using this Google Meet link on your computer or smart phone or call in by dialing (US) +1 401-526-8440‬ and entering the meeting PIN: ‪623 177 449‬#

September 3rd, 2021 at 7:30 pm

Please access the September forum using this Google Meet link on your computer or smart phone or call in by dialing (US) +1 307-370-1112‬ and entering the meeting PIN: ‪549 657 089‬#

We welcome you to participate and are excited to announce this important update!

If you cannot participate in one of these sessions and still have questions that weren’t addressed by the notice to customers and the monthly billing FAQs please contact us.

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