Office closed until further notice due to COVID-19.
Operated by Veolia
  • Second Floor, 2415 University Ave., East Palo Alto
    General: (650) 322-2083, Mon-Fri 7:30-3:30
    Emergencies: (650) 304-4432, 24/7

Operated by Veolia

Start Water Service

What to do if you are new to East Palo Alto, moving across town,
or need service suspended or stopped.

Apply For Service Online Here


New Customers

New customers will need to complete an application for service: you can use the online form linked above or visit our office during business hours to complete a hard copy version. A NON-REFUNDABLE setup fee of $75 is required to start water service. A security deposit may also be required.

Security Deposits

No security deposit is required if you are the property owner and personally sign for the water service. If you have an outstanding balance from another EPA account, you must pay that balance in full before new service is started.

Spotlight: Notice to Customers - Paperless Billing
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Operated by Veolia