You can now pay your water utilities bill at Walmart! Click here for more information.

We greatly apologize for the inconvenience. Currently all of our portable meters have been rented out and we do not have any available at this time.
If you have any questions please do not hesitate to contact us.

Start Water Service

What to do if you are new to East Palo Alto, moving across town,
or need service suspended or stopped.

Apply For Service Online Here


New Customers

New or current customers wanting to start service at a new address will need to complete an application for service using online form linked above. Please complete this application at least 1 business day prior to the requested move in date. If the application is not received at least 1 business day prior to the move in date we will not be able to guarantee service at the move in. A NON-REFUNDABLE setup fee of $75 is required to start water service.

Security Deposits and Prior Balance

If you have an outstanding balance from another East Palo Alto Water account, you must pay that balance in full before the new service is started. A security deposit may also be assessed.

Spotlight: We have launched a customer satisfaction survey, click here!
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